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Top AI use cases in healthcare

Recent advances in artificial intelligence (AI) and supporting IT technologies mean that AI is playing an increasingly important role in healthcare. This article considers some of the most compelling healthcare use cases for AI.

 

Healthcare is one of the most exciting spaces for AI and generative AI innovation. There are myriad opportunities for leveraging these technologies to support clinicians, drive efficiencies, enhance the patient experience and improve health outcomes.

Providing timely patient insights to clinicians

Some healthcare providers are already using generative AI powered tools to summarise patient health records for clinicians, so they have relevant information and insights to hand about a patient when they arrive for their appointment.

Clinical decision support

According to research by IDC in August 2024, a quarter (26.1%) of healthcare respondents have a proof of concept for Generative AI in progress in the realm of clinical decision support systems.

AI continues to require a “human in the loop”, i.e. a clinician to provide oversight over the information provided. However, it has an important role to play in supporting clinicians in care delivery, whether surfacing information from disparate sources, offering insights to enable more personalised care, or in diagnostics.

Diagnostics

A key area where AI has been proven to enhance care is in medical diagnostics. Trials have shown successful applications in the interpretation of Xray and scan results in breast cancer diagnosis, for example. In the fields of radiology, pathology and dermatology, AI diagnostic capabilities can meet and even exceed those of clinicians. This makes diagnostics a particularly important area for AI deployment – helping to speed up diagnostic processes for better health outcomes.

AI-powered scheduling

AI is being used to predict demand and to optimise staffing schedules and the scheduling of appointments and other resources. This way, AI can help to reduce issues of bed blocking, under utilisation of resources and other scheduling issues – making day-to-day operation much more efficient.

Faster drug discovery

Work is being to undertaken to understand the potential of generative AI to assist with drug discovery and the potential to better combine drug treatments to deliver more effective results. In addition, AI is being used to more rapidly review and interpret the vast quantities of data generated as part of a drug development, testing and trial processes. It is hoped that, ultimately, AI will help to bring new drug treatments to market faster.


Creation of personalised treatment plans

We know that a holistic, patient-led approach to care planning can have huge impacts in terms of streamlining care and delivering better health outcomes, Now, software developers and healthcare providers are experimenting with generative AI to enhance and optimise the creation of personal treatment plans, aiming to empower patients to take more responsibility for their own lifestyle and care choices, as well as improving their engagement with healthcare delivery teams.

Preventative medicine

As the UK NHS shifts focus to prioritise preventative care, AI will play an increasingly important role in the interpretation of data, whether from consumer wearables, wearable treatment devices or other IoT connected devices which offer insights into a patient’s health or lifestyle metrics.

Automated consultation summaries

One of the easiest return-on-investment cases for AI and generative AI solutions is in the automated taking of meeting notes and generation of consultation summaries. This frees healthcare workers from a significant amount of administration, freeing them to devote more time and attention to patient care.

Enhancing the patient experience

AI tools are being used across industries to support back-office processes and customer care and communication. The opportunities are no less relevant for healthcare organisations, which can leverage the same systems to improve patient communication, ensure more timely responses, create chatbots to answer patient questions online and create a more joined up patient experience.

Streamlining back-office processes

Workflow automation is not new, but AI offers a leap forward in its potential to streamline back-office processes and reduce the administrative burden on clinical staff.

Representing information

Generative AI is being used by healthcare providers to rewrite often complex information in more easily understandable formats. The goal of creating documentation which can be understood by anyone with a reading age of 12 can be outsourced effectively to generative AI solutions, making it easier and faster to create documentation and health education information. At the same time, generative AI solutions can assist with translation and interpretation, facilitating full multi-language support where and when it is required. This simultaneously offers an opportunity for healthcare organisations to deliver a better service whilst reducing translation costs.

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